Frequently asked,
quietly answered.

Yes. We stand behind every item we sell. Every piece offered by Maison Orsay is guaranteed authentic. Each item is individually inspected and authenticated by multiple experts with over 12 years of experience in Hermès authentication before it is offered for sale.

Yes. We stand behind every item we sell. Every piece offered by Maison Orsay is guaranteed authentic. Each item is individually inspected and authenticated by multiple experts with over 12 years of experience in Hermès authentication before it is offered for sale.

Absolutely. We are happy to provide additional photos or detailed videos upon request, so you can purchase with complete confidence.

Yes. Every item is carefully inspected for authenticity, condition and completeness before being offered for sale.

Yes. We offer international shipping to selected destinations worldwide.

In-stock handbags are carefully prepared and securely dispatched within 3–5 business days of confirmed payment. You will receive your tracking details as soon as your shipment is on its way. For handbags that are privately sourced upon request, please allow approximately 3–4 weeks before dispatch. Delivery times after dispatch vary depending on the destination country and local courier services.

Yes. All shipments are fully insured during transit.

Yes. For security purposes, a signature is typically required upon delivery.

Yes. Submit your request, and we will discreetly search our trusted international network for your desired Hermès piece.

Simply submit your request and our sourcing team will begin searching our network for suitable options.

Timeframes vary depending on rarity, demand, and availability. An estimated timeframe will be provided after reviewing your request.

No. A deposit is only required once a specific piece has been sourced, presented, and approved.

Yes. We specialize in locating hard-to-find, vintage, and highly sought-after luxury pieces.

Our pieces are brand new, unused and often retain the original protective plastic on the hardware.

A Full Set includes the original Hermès box, dust bags, lock, keys, clochette, original accessories and documentation, when available.

If the original receipt is available, it will be clearly stated in the product description.

Included accessories vary by item and are always listed in the product details.

We currently accept bank transfers and selected cryptocurrency payments.

Yes. Cryptocurrency payments are accepted on eligible purchases.

Cryptocurrency transactions reduce processing costs, allowing us to pass savings directly to our clients.

Eligible purchases receive a 15% discount when paid using approved cryptocurrency payment methods.

Yes. Transactions are processed through secure and verified payment procedures.

Return eligibility depends on the item and circumstances. Full details can be found in our return policy.

Cancellation requests are reviewed on a case-by-case basis.

We offer a curated, private, and highly personalized experience focused on authenticity, discretion, and exceptional service.

Maison Orsay has built a trusted global sourcing network, giving us access to exceptional Hermès handbags through carefully established private connections worldwide. Rather than relying solely on public marketplaces or traditional consignment models, we source directly through our international network whenever possible. Combined with our lean operating model and low overhead, this allows us to offer highly competitive pricing while maintaining the premium service and discretion our clients expect.

No. Maison Orsay is an independent luxury reseller and sourcing service and is not affiliated with Hermès International.

Submit a sourcing request and our specialists will discreetly search our international network to locate the piece on your behalf.